SHIPMENT & RETURNS | Policies
Your satisfaction is our goal. If you would like to reach us, don’t hesitate to call us at 602-384-5157 or email us at firstname.lastname@example.org.
Domestic Shipping Policy
- Free Standard Shipping on Retail Orders Over $199 in the US.
- Orders placed after 11AM MST will be processed the following business day.
- Orders placed after 11AM MST on Fridays, will be processed the following Monday.
- Overnight orders placed Friday before 11AM MST will be delivered the following Monday.
- Business days are Monday-Friday, excluding scheduled fulfillment center closures.
- We do not process, ship or deliver orders on Saturdays or Sundays.
- You will receive an email notification once your order ships.
- Allow approximately 3 – 5 business days (Monday – Friday) for tracking information to update.
- All items ship via USPS Priority Mail. Charges may apply
You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
To process a return we require authorization, please contact email@example.com with your order details before sending any return.
- If you send a return without authorization, we will not know of the return and no action will be processed automatically.
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at firstname.lastname@example.org and let us know. We will do everything in our power to resolve the issue immediately.